Customer emailed and mentioned laptop not running right and mouse not responding. We arrived at the customers property and checked the laptop.
On inspection the laptop needed a bios update. After updating that and testing it, the issue still persisted. The next thing we did was remove all peripherals (mouse etc), the laptop started working normally. Putting one device in at a time identified the issue was the wireless dongle for the mouse.
Explained the issue to the customer and completed the repair.
If you are in LS areas and seeing similar faults, visit our Leeds computer repairs page for booking options.